Refund Policy
Returns
We offer a 30-day return policy. To be eligible, items must be in their original condition, unused, with all packaging intact. A receipt or proof of purchase is required.
Start a Return
Contact us at orders@minckacoffee.co.uk. If approved, we'll provide a return label and instructions. Items sent back without approval will not be accepted.
Damages and Issues
Inspect your order upon arrival. Contact us if there’s any damage or if you received the wrong item.
Non-Returnable Items
Perishable goods, custom orders, and sale items cannot be returned.
Exchanges
Return the item and place a new order for desired replacements.
Refunds
Once your return is received and approved, refunds will be issued to your original payment method. Processing times may vary depending on your bank.